FAQ

How can I contact you? / What's the best way to get in touch?

We’re always here to help! You can reach us through:

  • 📧 Email: For order inquiries, customization requests, or any questions, please email us at:
    service_dearsomeonegift@outlook.com
    (Need to adjust your order? We can accommodate changes if requested within 2 hours of placing your order, subject to our packing schedule.)
  • 📱 TikTok: For a quicker chat, feel free to send us a Direct Message on TikTok.

We typically respond within 24 hours. Thank you!

Which countries/regions do you ship to?

✨We are delighted to offer Standard Shipping to a wide range of countries and regions across the globe. Our service to the United States includes the contiguous states, Alaska, and Hawaii, but currently excludes other U.S. offshore territories and islands. You can find our primary service regions listed below, categorized by continent for your convenience.

🌍[ North America ] United States(Includes all 50 states: contiguous states, Alaska, and Hawaii), Canada

🌍[ Europe ] United Kingdom,Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, Bulgaria, Croatia, Estoni

🌍[ Asia & Middle East ] United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Israel, Japan, South Korea, Mainland China, Singapore, Hong Kong SAR China, Macau SAR China, Taiwan Region China, Malaysia, Thailand, Philippines, Vietnam, India, Indonesia

🌍[ Oceania ] Australia, New Zealand

🌸Important Notes for Your Order:

The list above includes our major supported destinations.

To confirm real-time availability for your specific address, please select your country at checkout.

Delivery times and any potential additional customs duties or taxes are determined by the local postal and customs authorities in your country.

For U.S. Deliveries: Our service covers all 50 states. Deliveries to Alaska, Hawaii, and other remote locations may experience slightly longer transit times.

💫We are constantly working to expand our reach to serve you better!

When will my order arrive?

⭐We'll get your order ready in 1-5 business days (a bit of love goes into each one!). If you added a video, we'll share it on TikTok after your parcel is on its way.

Once it's on the move, here's the general delivery timeline:

  • 🌍 North America: 8-15 business days
  • 🌍 Europe: 5-15 business days
  • 🌍 Asia & Middle East: 7-15 business days
  • 🌍 Oceania: 8-15 business days

These are estimates—actual times can vary based on local customs and your location (remote areas may take a little longer).

🧸Thanks for your patience!

Will my package have a tracking number?

Absolutely! Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this to monitor your package's journey in real-time on the carrier's website.